Return Policy

Our No-Hassle Guarantee

We want you to buy from us with confidence. Our No-Hassle Return Policy is designed to treat you fairly and not penalize you for changing your mind. It’s also designed to protect you in the event the merchandise you purchase proves to be defective.

While the vast majority of the products we sell are simple to return, there are a few exceptions and restrictions as explained below.


Returning Merchandise to Fishing Gateway

Items in original, unused condition, including all packaging and accessories, may be returned for exchange, credit or refund to the Fishing Gateway warehouse, upon our verification of purchase.


Non-Returnable Items

Fishing Gateway cannot accept returns of the following items:


  1. Clearance Items
  2. Items with Expiration Dates (e.g.- flares, charts and annual publications)
  3. Items Registered to the User (e.g.- EPIRBs, PLBs, SPOT and Class B AIS)
  4. Computer Software and Electronics Charts
  5. Items which have been damaged due to improper installation or operation
  6. Gift Cards

Restocking Fees

The following items are subject to a 20% restocking fee:

  1. Items that are not defective and were ordered in error by you.
  2. Special Orders.

Refund Methods

Your refund will generally be in the same form as the original purchase. See the chart below for applicable reimbursement terms:

Within 30 Days after purchase:

If you pay via:

  1. Credit Card or Debit Card with MC or Visa
  2. Debit Card w/o MC or Visa
  3. Gift Card


Then you will receive:

    1. Credit back to the same Credit or Debit card**
    2. Company Credit as Fishing Gateway Gift Card**
    3. Company credit, issued as a Fishing Gateway Gift Card

** We are unable to return funds to debit cards without the MasterCard or Visa insignia. Debit Cards without the MasterCard or Visa insignia will be credited via company credit issued as a Fishing Gateway Gift Card.

Over 30 Days after purchase:

If you pay via:

  1. Credit Card, Debit Card or Gift Card

Then you will receive:

  1. Company Credit as Fishing Gateway Gift Card


Defective Items

If an item proves to be defective within 30 days it may be returned for exchange, credit or refund to the Fishing Gateway warehouse, upon our verification of purchase. After 30 days but within the applicable warranty period, defective items will be repaired or replaced per the manufacturer’s warranty policy.

*Excludes electronics

For assistance, please call 08 9534 3368, or email us at info@fishinggateway.com.au.

To make it easier and faster for you, our Electronics manufactures authorized repair facility request that you first contact them, before returning the item to us, as they can often solve the problem quickly and easily over the phone and you may not have to remove the product from your boat or go through the hassle of returning it. If you believe an electronic item is defective, please first call the manufacturer’s phone number listed in the item’s packaging materials. If the Manufacturer cannot solve the problem over the phone, they will advise you on what to do next; whether it be working through Fishing Gateway or dealing directly with them.

If You Do Not Have Your Original Receipt

Please call us at 08 9534 3368.

After we have verified the sale, we will issue a Company Credit.


To Return Directly to Fishing Gateway

Please Review the Guidelines Below:

  1. Please call us at 08 9534 3368 before returning your items.
  2. Fishing Gateway will not pay for return shipping charges unless the return is due to our error in your order.
  3. We will replace defective units and exchange for the same model and style only.
  4. Items must be returned in new and original condition.
  5. Include all original accessories, warranty card, and the original box.
  6. Pack the merchandise securely to prevent damage.
  7. For your protection, please insure the package for its full value.


For international returns, please contact us at +61 8 9534 3368.